1. Return Eligibility

We want you to be completely satisfied with your purchase from Tom E. Moffatt Ltd. If you are not entirely happy with your order, here are the guidelines for returning or refunding your items:

• You can return an item within 30 days of receiving it.
• To be eligible for a return, your item must be in its original condition, and it should be unused and unaltered.
• E-books and downloadable products are not eligible for return or refund.

2. How to Initiate a Return

If you wish to return an item, please follow these steps:

• Contact us at [email protected].
• Provide your order number and details of the item(s) you wish to return.
• We will provide you with return instructions, including the return address and any additional information needed for processing your return.

3. Refund Process

Once we receive your returned item and verify its eligibility, we will process your refund. The refund will be made to the original payment method used for the purchase.

4. Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item shipped, damaged item, etc.). In such cases, we will provide a prepaid shipping label for the return.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within seven (7) days of receiving the order. We will provide instructions on returning the item, and we will cover the return shipping costs. You can choose to receive a replacement item or a refund.

6. Cancellation Policy

You may cancel your order within 24 hours of placing it, provided it has not already been shipped. If the order has already been shipped, you can initiate a return as described in section 2 of this policy.

7. E-books and Downloadable Products

E-books and downloadable products are not eligible for return or refund. Please ensure that you verify the format and content of these products before purchasing.

8. Contact Information

If you have any questions or concerns about our refund and returns policy, please contact our by email at [email protected]

9. Changes to the Policy

Tom E. Moffatt Ltd reserves the right to update or modify this policy at any time without prior notice. Any changes will be posted on our website.